BSB50415 - Diploma of Business Administration (Release 1)

Face-to-face duration: 8 days
Amount of training: 420 hours (64 hours face-to-face + 356 hours self-paced learning and assessment)
Qualification completion timeframe: 12 months

Course Objective

The Diploma of Business Administration will equip participants with the essential knowledge, skills and attributes to administer business operations in the workplace. Participants may already have technical qualifications but need additional business administration skills to advance their careers.

This is a practical, hands-on course which develops entrepreneurial and modern approaches to managing people/teams, managing meetings and conferences, managing administrative systems and documents and managing projects.

This course is for people who want to develop the required knowledge and skills to effectively operate in a variety of business settings, and who are seeking to further develop their skills across a wide range of administration functions.

Units of Competency

  1. BSBADM502 - Manage meetings
  2. BSBADM503 - Plan and manage conferences
  3. BSBADM504 - Plan and implement administrative systems
  4. BSBADM506 - Manage business document design and development
  5. BSBMGT502 - Manage people performance
  6. BSBPMG522 - Undertake project work
  7. BSBCUS501 - Manage quality customer service
  8. BSBWOR502 - Lead and manage team effectiveness


Individuals with various job titles including:

  • administration managers
  • general office managers
  • office managers

Foundation Skills

This course includes foundation skills as prescribed in each unit of competency. Foundation skills are a combination of English language, literacy and numeracy skills (LLN) - listening, speaking, reading, digital literacy and use of mathematical ideas, together with employability skills such as collaboration, problem solving, self-management, learning, and information and communication technology (ICT) skills required for participation in modern workplaces and contemporary life.

Delivery Strategy

The course will be delivered over eight (8) days of face-to-face workshops and will be led by our experienced trainers.

Each session contains a student workbook that includes a series of theories and models, accompanying information, additional reading, written activities, reflective tasks and PowerPoint slides as well as the formal assessment.

Program Duration

We offer participants up to 12 months to complete the Institute of Management BSB50415 - Diploma of Business Administration qualification. The course can be completed earlier depending on experience and recognition of prior learning.

RPL and Credit Transfer

Institute of Management can formally recognise a student's existing level of skills and knowledge in two ways:

  • Recognition of prior learning (RPL)
  • Credit transfer.

Assessment Requirements

The objective of the assessment process is to help students consolidate and build on the formal learning delivery of the Diploma of Business Administration course, through the application of learning into their current or future work role.

These assessments are designed to cover a range of skills and knowledge required to demonstrate achievement of the course objectives. Our aim is to collect workplace evidence on a number of occasions and in a variety of contexts and situations.

Learning Outcomes

  1. Manage meetings.
  2. Plan and manage conferences.
  3. Plan and implement administrative systems.
  4. Design and develop business documents.
  5. Manage people performance.
  6. Lead and manage team effectiveness

Requirements to Receive the Qualification

This course requires the completion of eight (8) units of competency made up of 8 elective units.

Pathways from the Qualification

  • BSB60215 - Advanced Diploma of Business or other Advanced Diploma qualifications.

Program Outline

Day 1

Introduction to BSB50415 - Diploma of Business Administration

BSBADM504 - Plan and implement administrative systems

  • Plan for the new or modified administrative system
  • Implement new or modified administrative system
  • Monitor administrative system

Day 2

BSBADM506 - Manage business document design and development

  • Establish documentation standards
  • Manage template design and development
  • Develop standard text for documents
  • Develop and implement strategies to ensure the use of standard documentation
  • Develop and implement strategies for maintenance and continuous improvement of standard documentation

Day 3

BSBWOR502 - Lead and manage team effectiveness

  • Establish team performance plan
  • Develop and facilitate team cohesion
  • Facilitate teamwork
  • Liaise with stakeholders

Day 4

BSBADM502 - Manage meetings

  • Prepare for meetings
  • Conduct meetings
  • Follow up meetings

Day 5

BSBADM503 - Plan and manage conferences

  • Plan conference
  • Promote conference
  • Organise conference
  • Coordinate conference proceedings
  • Follow up conference proceedings

Day 6

BSBCUS501 - Manage quality customer service

  • Plan to meet internal and external customer requirements
  • Ensure delivery of quality products and services
  • Monitor, adjust and review customer service

Day 7

BSBMGT502 - Manage people performance

  • Allocate work
  • Assess performance
  • Provide feedback
  • Manage follow up

Day 8

BSBPMG522 - Undertake project work

  • Define project and develop a project plan
  • Administer and monitor the project
  • Finalise and review the project

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"The Student Manual is a logical, carefully thought through and well presented document. The face-to-face facilitators are helpful, patient, knowledgeable and passionate. Thank you for the time and effort that blueVisions have put into preparing and supporting this course."

David Thorpe iiNet Australia

"Your personal contribution to our training has been invaluable. Your infectious high spirits and genuine want for our success have shone through. I sincerely thank you for your efforts over the past two years."

Stephen Davies Group Manager, Construction Services Group, NSW

"Your course made me realise how irrelevant what I was learning through my university course actually was to my job. Due to this, I will be seeking to complete the remainder of the modules in this diploma through blueVisions."

Damien Bleeker Project Coordinator, Liverpool City Council, NSW

"Thank you for a wonderful course....This has been by far the best development course I've ever been a part of."

David Darcy LSPSPO - Defence Materiel Organisation

"Having sat in at various times in both courses, as well as being present for the final summary and feedback sessions I was really impressed with the positive feedback and outcomes. The blueVisions trainers did an awesome job and really motivated and inspired both groups. The level of the course was spot on for each group."

Brian Clarke Leadership Development Coordinator, Gasco